2607213 - When call arrived in CCtr, the caller gets one tone invitation and then silence

Symptom

Signaling error
CCtr (SAP Contact Center) is not replying with the correct codec requirements needed for the call
The re-invites should provide the supported codec and their attributes, but CCtr replies with the incorrect supported codec (for example 116 = G726) and no attributes
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, PBX codec order, RTP/AVP, VoLTE , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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