Symptom
When clicking on a link intended to open the SAP SuccessFactors application, the behavior differs between Android and iOS:
-
On Android devices: Users are redirected to a page displaying the message:
"You can view this link in your browser or on the SuccessFactors App."
This requires users to manually select whether to open the link in the browser or in the app. -
On iOS devices: The link directly redirects to the SAP SuccessFactors app without displaying the intermediate page.
The above behavior occurs regardless of whether the SAP SuccessFactors app is installed on the iOS or Android device.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
SAP SuccessFactors Mobile
Product
Keywords
You can view this link in your browser or on the SuccessFactors App, View in the app, View in the browser, Android, iOS, sf, sfsf , sf sf, SuccessFactors, SuccessFactor, Success Factor, bizx , KBA , LOD-SF-PLT-MOB , Mobile Issues , Problem
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