SAP Knowledge Base Article - Public

2607850 - You can view this link in your browser or on the SuccessFactors App

Symptom

When Employee Central is accessed from an email while on a mobile device, the following message is seen:

You can view this link in your browser or on the SuccessFactors App. Which would you prefer?

View in the App
View in the Browser

Image from a Demo Instance

2607850 Capture.PNG

Environment

  • SAP SuccessFactors HCM Core
  • Employee Central
  • Mobile

Cause

This is expected behavior and cannot be disabled.

Resolution

  • This message is normal whenever accessing Employee Central on a mobile device which does not already have the SuccessFactors mobile application installed.
  • The message provides the opportunity to install the mobile application if it is preferred over accessing Employee Central via the mobile browser.
  • Seeing this message does not mean the mobile application has been installed/enabled for a SuccessFactors instance.

Keywords

SF , success factors , EC , phone , iphone , android , KBA , LOD-SF-EC-MOB , Employee Central Mobile , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Core all versions