SAP Knowledge Base Article - Preview

2607905 - Incoming Phone Calls Are Not Shown in Fiori When Simulating a Phone Call Using The CTI Adapter

Symptom

When trying to simulate a Phone Call in Fiori using the CTI Adapter, the incoming call is not shown.

The Call simulation in HTML5 works fine.


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Environment

SAP Hybris Cloud For Customer

Product

SAP Cloud for Customer add-ins 1802

Keywords

CTI Fiori RUI Live Activity Configuration Incoming Call , KBA , rui , cti , inbound , LOD-CRM-LA , Live Activity , How To

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