A Sales Quote ABC (ABC stands for a Sales Quote) was created from a Ticket XYZ (XYZ stands for a Ticket that has been created from an E-mail Activity).
In the Sales Quote preview, the contact name and the business address is displayed, but the company name is missing.
SAP Cloud for Customer
Reproducing the Issue
Go to the Sales workcenter.
- Go to the Sales Quotes view.
- Open the Sales Quote ABC.
- Click Actions > Preview.
Result: The address is displayed correctly, with the contact name. But the company name is missing in the address field.
The contact had been entered manually in the E-mail Activity. In the first determination step, the involved parties are copied from the preceding document. Hence the address is being copied from the E-mail Activity and does not include the name or address of the Sales Quote Account.
This determination step cannot be configured. This is the system behaviour.
sales quote, address, contact address, business name, company name , KBA , sales quote , business address , contact address , LOD-LE-CQP , Customer Quote Processing , Problem