2609187 - Error: "The data could not be loaded" while Searching Document in Document Center - Onboarding 1.0

Customer is trying to search candidate's documents in Document Center and while searching they are receiving the following message error:

"The data could not be loaded"

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP SuccessFactors Onboarding

1. Go to Onboarding
2. Document Center
3. Search Document
   

The above-mentioned error in Document Center can be caused due to the following scenarios:

1. The throttling limit got exceeded;
2. In DM config file, one column might be missing, hence, not presenting in the Document Center

1. For Partners: Raise Ticket with Operation Team to increase throttling limit or adding the missing column in the Document Center.
2. For Customers: Please raise case with Support Team.
3. For Support Engineer: Please refer internal memo section

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