2609422 - All the options under SAP menu in Dashboards Designer are grayed out after upgrade SAP GUI to 7.50

Symptom

After upgrade SAP GUI to 7.50, all the options under SAP menu in Dashboards Designer are grayed out.

Environment

SAP BusinessObjects Dashboards 4.1

SAP BusinessObjects Dashboards 4.2 Service Pack 05 or lower version

SAP GUI 7.50

Reproducing the Issue

Upgrade SAP GUI to 7.50
Open Dashboards Designer, found all the options are grayed out

Cause

According to the PAM, SAP GUI 7.50 is not supported by Dashboards Designer lower than Dashboard 4.2 Service Pack 05.
SAP GUI 7.50 hasbeen supported from BI 4.2 SP05 patch1, please refer to note 2574135.

Resolution

The workaround is using SAP GUI 7.40, according to the PAM, recommended minimum supported SAP GUI 7.40 version is SAP GUI 7.40 Patch 2.

Keywords

SAP GUI Dashboards grayed grey menu upgrade options not , KBA , BI-RA-XL , Obsolete: BusinessObjects Dashboards and Presentation Design , Problem

Product

SAP BusinessObjects Dashboards 4.1 ; SAP BusinessObjects Dashboards 4.2