SAP Knowledge Base Article - Public

2609573 - How to Make PDF Field Value 's Appear in Uppercase - Onboarding 1.0


  • How to map values on a form in uppercase
  • Is it possible to populate the forms with upper case value

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors Onboarding 1.0


For Live Customer(s)

This kind of configuration can only be done by SAP Product Support, SAP Certified Partner, or Consultant who have access to the back end. Before creating a request with SAP Product Support, please check with your SAP Certified Partner, or Consultant first.

When requesting a service request, please reach out via SAP Expert Chat or Support case. In addition, follow the template when creating an case and provide the needed information below.

  • Subject: KBA 2609573 - How to Make PDF Field Value 's Appear in Uppercase
  • Component: LOD-SF-OBD-FRM

Problem Description:

  1. BizX Company ID 
    • [Insert affected instance]
  1. Affected Hire/Candidate
    • [Insert affected hire/candidate's name]
    • [Insert screenshot of the issue]
  1. Permission to run a script to identify affected users and re-send the event
    • [Insert approval]
  1. Username for Support Access (Read the agreement below)
    • [Insert Username]
  • May we have your approval for accessing your system environment to continue request? (Reply with your confirmation and username to access, refer to KBA listed below)
  • With your approval, accessing your system environment you agree for the actions we will take below.
    1. Review the data of affected users and compare it to those users who are working as expected.
    2. Capture screenshots/record screen clips of the issue.
    3. Analyze your system configuration
  • To know how to grant support access to SAP Cloud Product Support, please read the full article on 'How to Grant Support Access to SuccessFactors Support Staff' by clicking the reference KBA 2088892.


This will only take effect for PDF Forms generated after the change.


For Implementation Partner(s) and Consultant(s)

To configure a PDF Form to show a field in Uppercase, below step is required to follow.

  1. Login to SAP SuccessFactors Onboarding back end (Super Admin)
  2. Find the target Customer Account and select Forms
  3. Select the PDF Form to be modified
  4. Under "See Also" section, click "Form Fields"
  5. Select the Field you would like to modify to show as Uppercase
  6. Select the Field Type as General
  7. If the "HRDataKey" is populated, remove the key
  8. In the "Value" field, add the following format without quotation marks "{InsertKeyName, upcase}
  9. Click Update to complete

Please see example below for visual reference.

SAPSUPPORT-00000 09-25-2019 12.15.41 PM.png

See Also

Related Knowledge Base Article(s)

See KBA 2400090 to Guide and Understand the Scope of SAP Product Support (Onboarding)


Mapping, Forms, Uppercase, PDF, Value, Candidate, Adobe, Reader, Acrobat, Editor, Change, Upper, Case , KBA , LOD-SF-OBD-FRM , Country Compliance Forms , How To


SAP SuccessFactors Onboarding all versions