2609645 - Workflow Rules Whose Template Placeholder is a Multi Select Value List Return the Wrong Data When Several Values are Selected in the Related Field

Notifications from a Workflow whose template includes a placeholder field of type Multi-value List display erroneous data, when several values are selected in that field.

SAP HYBRIS CLOUD FOR CUSTOMER

Prerequisite: You created an e-mail Workflow Rule for a given Document (Opportunity for example), with one of the template placeholders being a field of the type Multi Value List.

1. Go to the Sales workcenter.
2. Go to the Opportunities view.
3. Open any Opportunity with a field of type Multi Value List maintained with two values or more.
4. Update the document, so it abides by the Workflow Rule conditions.

Result : An email is sent from the system, and instead of propagating the values, it shows their respective Business Configuration Codes.

Workflow Rule currently does not support placeholder determination for fields of type Multi value list.

This is the current system behaviour.

The placeholder help displays the correct data only if one value is selected on the related field.

Workflow, Workflow Rule, Multi Value List field , Multi Value List. , KBA , LOD-CRM-WKF , Workflow , Problem