SAP Knowledge Base Article - Public

2609702 - Cancellation of Inbound Delivery Does Not Cancel Customer Return


You have canceled Inbound Deliveries and expect that the associated Customer return gets canceled automatically as well.
You need to release your Customer Return without a Credit Memo to finish the Return business process but cannot as Information message is raised:

'Inbound delivery updated but return already released without credit memo'


SAP Business ByDesign

Reproducing the Issue

  1. Go to the Sales Order Work Center.
  2. Go to the Return View.
  3. Search for Return YYY (YYY stands for the Return ID) and select it.
  4. Click Edit, then View All.

In the General tab, you notice that the Status is In Process. The Invoice Status is the same.

  1. Go to the Document Flow.
  2. Open Inbound Delivery AAA (AAA is the Delivery ID).
  3. Click View all.

You can see that Delivery Status is finished and the Cancellation Status is canceled.


This is the expected system behavior.
Cancellation of Inbound Deliveries is not followed by an automatic cancellation of the associated Customer Returns.
This is to support cases where after the Inbound Delivery is canceled it is still necessary to release the return with a Credit Memo


To finish processing your Customer Returns please follow these steps:

  1. Go to the Sales Order Work Center.
  2. Go to the Return View.
  3. Search for Return YYY and select it.
  4. Click Edit, then View All.
  5. Navigate to the Items tab.
  6. Stay on the Details subtab.
  7. Open the Reason for Rejection dropdown menu, select the appropriate reason and save your document

Your business Process for Customer Returns is now finished and it is not necessary to release them without a Credit Memo.

See Also

KBA: 21945502936830 


Customer return cancelaltion, returns, reason for return, canceled, Credit Memo, with, without, Inbound delivery cancellation, status, invoicing status , KBA , AP-CRP-CR , Customer Return , Problem


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