Symptom
You have noticed that the fields "Mobile", "Phone", "Job Title" are not editable.
Environment
SAP Hybris Cloud for Customer
Reproducing the Issue
- Go to the Customers work center.
- Go to the Contacts view.
- Open the contact XYZ (XYZ represents the contact ID).
- The fields "Mobile", "Phone", "Job Title" are not editable.
Cause
The field "Business Address" does not have an address maintained in it. The mentioned fields are only available for edition once business address is maintained.
Resolution
This is the standard behavior of the system.
If this feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.
Keywords
Mobile, Contact, Grayed Out, Not Editable, Phone, Address, Job Title , KBA , LOD-CRM-CON , Contact , How To
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions