2609819 - Identity Provider could not process the authentication request received error in SAP Analytics Cloud (SAC)

The following error occurs when logging into SAP Analytics Cloud (SAC):

• Identity Provider could not process the authentication request received. Delete your browser cache and stored cookies, and restart your browser. If you still experience issues after doing this, please contact your administrator.

• Der Identity-Provider konnte die erhaltene Authentifizierungsanfrage nicht verarbeiten. Löschen Sie den Cache und die gespeicherten Cookies Ihres Browsers und öffnen Sie ihn erneut. Sollten die Probleme danach weiterhin bestehen, wenden Sie sich an Ihren Administrator.

• SAP Analytics Cloud

1. Browse to SAP Analytics Cloud.
2. Notice the issue.

Network configuration is blocking access to the required URLs / domains.

Please ask your network administrator to unblock access to URLs required for SAP Analytics Cloud.

For example if your SAC URL is https://sample.br1.sapanalytics.cloud and uses the default Identity Provider (IdP), your network team will need to not block (unblock / allow) these URLs:

• https://sample.br1.sapanalytics.cloud
• https://authn.br1.hana.ondemand.com
• https://cloudanalytics.accounts.ondemand.com

In addition, your end users' web browsers must be configured to:

• Allow pop-up windows from the SAP Analytics Cloud domain: [*.]sapanalytics.cloud
• Allow 3rd party cookies from the server's domain or the domain of your reverse proxy. For example, in Internet Explorer 11, go to Internet Options Security Trusted Sites, add your domain name, then select Enable Protected Mode.

For additional troubleshooting steps refer to SAP Knowledge Base Article 2411608 - SAP Analytics Cloud SAML authentication

• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
• Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
• 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
• SAP Analytics Cloud > Learning > Guided Playlists
• SAP Analytics Cloud > Learning > Guided Playlists > Getting Support
• Need More Help? Contact Support or visit the solution finder today!

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