SAP Knowledge Base Article - Public

2609819 - Identity Provider could not process the authentication request received error in SAP Analytics Cloud (SAC)


The following error occurs when logging into SAP Analytics Cloud (SAC):

  • Identity Provider could not process the authentication request received. Delete your browser cache and stored cookies, and restart your browser. If you still experience issues after doing this, please contact your administrator.
  • Der Identity-Provider konnte die erhaltene Authentifizierungsanfrage nicht verarbeiten. Löschen Sie den Cache und die gespeicherten Cookies Ihres Browsers und öffnen Sie ihn erneut. Sollten die Probleme danach weiterhin bestehen, wenden Sie sich an Ihren Administrator.


  • SAP Analytics Cloud

Reproducing the Issue

  1. Browse to SAP Analytics Cloud.
  2. Notice the issue.


Network configuration is blocking access to the required URLs / domains.


Please ask your network administrator to unblock access to URLs required for SAP Analytics Cloud.

For example if your SAC URL is and uses the default Identity Provider (IdP), your network team will need to not block (unblock / allow) these URLs:


In addition, your end users' web browsers must be configured to:

  • Allow pop-up windows from the SAP Analytics Cloud domain: [*.]
  • Allow 3rd party cookies from the server's domain or the domain of your reverse proxy. For example, in Internet Explorer 11, go to Internet Options Security Trusted Sites, add your domain name, then select Enable Protected Mode.

For additional troubleshooting steps refer to SAP Knowledge Base Article 2411608 - SAP Analytics Cloud SAML authentication

See Also

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SAP Analytics Cloud 1.0