SAP Knowledge Base Article - Public

2609835 - Error: '/CRYSTAL/... not found', when attempting to report of ECC, ERP or BW on S/4 HANA in Crystal Reports

Symptom

  • Unable to create a report of S/4 HANA
  • Error when attempting to add a table from SAP S/4 HANA
  • Unable to refresh a report pointing to ECC on S/4 HANA in Crystal Reports.
  • When attempting to create a report based of ECC, ERP or BW on SAP S/4 HANA, Crystal Reports fails with an error like:
                  
         "/CRYSTAL/GET_FUNCAREA_CATALOG " not found
         "/CRYSTAL/GET_QUERY_CATALOG" not found
         "/CRYSTAL/GET_OSQL_OBJECT_LIST" not found

Environment

  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
  • SAP Crystal Reports 2020
            
  • SAP S/4 HANA

Reproducing the Issue

  1. In Crystal Reports, create a new report.
  2. In the "Database Expert", select "SAP Table, Cluster, or Function"
  3. Select the ECC system on S/4 HANA
  4. It then fails with errors like:  "/CRYSTAL/GET_FUNCAREA_CATALOG " not found.

Cause

  • For Crystal Reports 2013, 2016:

    • Connecting to ECC, ERP or BW on SAP S/4 HANA is not supported. 

          
  • For Crystal Reports 2020:
      
    • Connecting to ECC, ERP or BW on SAP S/4 HANA on premise, is supported from Support Pack 02 of Crystal Reports 2020.
        
    • If you are using Support Pack 02, or higher, of Crystal Reports 2020, then the error indicates the functions required by Crystal Reports to connect to ECC, ERP, or BW have not been loaded on the SAP S/4 HANA system. 

Resolution

  1. Ensure you are using Crystal Reports 2020 with Support Pack 02 or higher, and
    the version of Crystal Reports is supported for the version of SAP S/4 HANA you are connecting to, by looking at the Supported Platforms document. 
     
         2859510 - Supported Platforms documents for Crystal Reports
         
           
  2. Load the SAP Integration Kit Transports to the SAP S/4 HANA system that correspond to the exact version of Crystal Reports used.
      
         3037597 - Where can we find the SAP Integration Kit Transports for Crystal Reports? 
         

See Also

  • 1615056 - How to connect to SAP datasources from Crystal Reports?
  • 3151308 - SAP Crystal Reports 2020 and S/4HANA

Keywords

CR, S4HANA, S4/HANNA, S4 HANA , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

Product

SAP Crystal Reports 2013 ; SAP Crystal Reports 2016 ; SAP Crystal Reports 2020