SAP Knowledge Base Article - Public

2609895 - Product Only Visible in Stock Overview But Not in Serial Inventory Overview


You see that the stock of the product is visible in Stock Overview  screen, but not visible in Serial Inventory Overview  screen.


SAP Business ByDesign

Reproducing the Issue

  1. Go to the Inbound Logistics work center.
  2. Navigate to the Common Task view and choose the option Serial Inventory Overview.
  3. Enter the value in Product ID field and choose the button Go.

You see that the search returns no result.


In the Product Master Data, the Serial Number Profile is set as Optional Serial Number Assignment instead of Mandatory on all Logistics & Production Processes.

This functionality is not valid for old serial number profile. Serial Inventory View is only valid for a product with profile: Mandatory on all Logistics & Production Processes.

To see Serial Inventory Overview, you must change the serial number profile to Mandatory on all Logistics & Production Processes. Once this is done the system will create an automated count task and this task should be manually confirmed by the warehouse worker. If this system generated count task is not processed from your end, the Serial Inventory Overview will not have any visibility of the stock. This is valid even if you are changing the serial number profile from an older one.


  1. Go to the Physical Inventory work center.
  2. Navigate to the Monitoring view and choose the option By PI Count Document.
  3. Choose the advanced filter option and select the checkbox System Generated.
  4. Choose the Go button.
  5. You will see the system generated count document, select the count document for the relevant product and process the count task against the document.

Once the count task is processed and approved, you will see the product information in Serial Inventory Overview.


Serialized Inventory, Mandatory Serial Number, Serial number in stock, Serial Number , KBA , AP-IDP , Inbound Delivery Processing , Problem


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