SAP Knowledge Base Article - Public

2609971 - Custom New Hire Activity not being triggered correctly - Onboarding 1.0

Symptom

Custom New Hiring Activity is configured based on business rule but it is not triggering to any candidate.

Environment

SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

Create two Onboarding process in Admin Tools -> Manage Onboarding Configure -> new hire activity planning process.

Create a business rule:

  1.  Admin Tools ->Configure Business Rules-> Create New Rule
  2. Select location XXX to triger the YYY onboarding process

Result: Candidate with location XXX does not have Onboarding Process YYY

Cause

Candiadate Info object will have NULL in the location field

Resolution

Location field should be persent in first panel of PHV step as Candidate info object will be created as soon as first panel is process.

Note: If RCM integration see the KBA 2523738 - Business Rule for New Hire Activities doesn't work - Onboarding 1.0

See Also

2523738 - Business Rule for New Hire Activities doesn't work - Onboarding 1.0

Keywords

SF, Onboarding, ONB, OBD, New, Hire, Activity, Process, PHV, Trigger, Rule, Configured, Location , KBA , LOD-SF-OBD-NHA , New Hire Activity , Problem

Product

SAP SuccessFactors Onboarding