2610183 - User Experiencing Monitoring shows 'No Data Available' for the scripts executions - SAP Solution Manager 7.2

Symptom

The User Experience Monitoring scripts have status running, however the EEM UI Dashboard shows message 'No Data Available'. The following picture describes the issue:

The eem.log of the EEM Robots shows the following error message to call the notification web web service:

Jun 11, 2017 4:20:42 AM [Thread[EEM WsNotifyQueue,5,main]] Error com.sap.smd.eem.executor.wsnotify.WsNotifierST.doNotification notification call failed for URL http://<solman_host>:<http_port>/sap/bc/srt/scs/sap/ai_eem_bulk_notification_st?sap-client=100 (user: SM_EXTERN_WS)
[EXCEPTION] com.sun.xml.internal.ws.client.ClientTransportException: The server sent HTTP status code 401: Unauthorized

Environment

SAP Solution Manager 7.20
User Experience Monitoring - EEM

Product

SAP Solution Manager 7.1

Keywords

EEMUI , KBA , SV-SMG-MON-EEM , End User Experience Monitoring , Problem

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