SAP Knowledge Base Article - Public

2610917 - Application in Manage pending hire when clicking in Hire - ONBOARDING

Symptom

When you are hiring an employee that came from onboarding, you are getting an application error as below:

KB1.jpg

The error may have the following fingerprints:

757dc9e40e7b91fc4b3759c9e22a87d88f264909

6c65cfcb87ea9a436d5c8a9e9e2ff682ec038fc1

Environment

  • Emergency contact related ONB keys are mapped to EC's Emergency Contact fields. 'Dependent' check box is enabled for the Emergency contact ONB keys in the field mapping page. 
  • A new hire is available in 'Manage Pending Hires' page. This new hire has Dependent Information captured in ONB.

Reproducing the Issue

  1. Login to BizX. 
  2. Navigate to Admin Center >> Manage Pending Hires page. 
  3. Click on 'Hire' button for the new hire.

Cause

System is trying to capture emergency contact info for Dependent which is not possible.

Resolution

We don't have emergency contacts for EC so this information is not captured.

In order to solve this issue please make sure you uncheck the Dependent flag from emergency contact mappings.

KB2.jpg

Keywords

manage pending hire application error 757dc9e40e7b91fc4b3759c9e22a87d88f264909 6c65cfcb87ea9a436d5c8a9e9e2ff682ec038fc1 ECT-86799 , KBA , LOD-SF-EC-INT , Manage Pending Hires (Integration RCM/ ONB/ OBX + UI) , How To

Product

SAP SuccessFactors Employee Central all versions