Symptom
You need to copy a lead, but the action "Copy" is not available.
Environment
SAP Hybris Cloud for Customer
Reproducing the Issue
- Go to the Sales work center.
- Go to the Leads view.
- Open the lead ABC (ABC represents the lead ID).
- Press "Actions".
- The option "Copy" is not available.
Cause
The lead does not have an existing account or contact assigned to it.
Resolution
This is the system expected behavior. Lead copy is only supported when the lead has an active account/contact.
If this feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.
Keywords
Copy, Lead, Actions, Account, Contact, Not Available , KBA , LOD-CRM-LM , Lead Management , How To
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions