SAP Knowledge Base Article - Public

2611595 - "Copy" Action Is Not Available in Lead

Symptom

You need to copy a lead, but the action "Copy" is not available.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Leads view.
  3. Open the lead ABC (ABC represents the lead ID).
  4. Press "Actions".
  5. The option "Copy" is not available.

Cause

The lead does not have an existing account or contact assigned to it.

Resolution

This is the system expected behavior. Lead copy is only supported when the lead has an active account/contact.

If this feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

Keywords

Copy, Lead, Actions, Account, Contact, Not Available , KBA , LOD-CRM-LM , Lead Management , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions