SAP Knowledge Base Article - Preview

2611829 - Selected Columns Not Visible In The Ticket Routing Rules

Symptom

You adapted Ticket Routing Rules columns, but not all of them are displayed in the decision table configuration.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Ticket Routing Rules, Service and Social, Missing Columns, Adapt Columns , KBA , ticket routing rules , missing columns , adapt columns , LOD-CRM-SRP , Service Request Processing , LOD-CRM-BRF , C4C BRF Configuration , Problem

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