2612279 - Phone Call Subject Is Not Shown on the Interactions Tab of a Ticket

You have created a phone call activity on the Activities tab of a ticket, but when you go to the Interactions tab, you cannot see its Subject.

SAP Cloud for Customer

1. Go the Service work center.
2. Select the Tickets view.
3. Open Ticket ID XYZ (XYZ represents the Ticket ID).
4. Go to the Activities tab and on the Phone Calls section, click on New.
5. Add a Subject to the Phone Call and a Note.
6. Save.
7. Now go to the Interactions tab.
8. Click on Refresh and see that the Phone Call created is shown, but only the note added is visible.

Both Subject and Notes fields are shown on the text area of the Phone Call on the Interactions tab. Because of that, if you have a note, you will only see the note.

If no note is added, the Subject is visible.

This is the system expected behavior.

If the feature/functionality is needed as a matter of urgency, please refer to KBA 3475641 - Functionality Currently not Available.

phone call activity on the Activities tab of a ticket , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To

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