SAP Knowledge Base Article - Public

2612425 - Cannot Log into SuccessFactors Learning via BizX After Refresh


  • A recent LMS refresh was completed
  • Can't lot into LMS via BizX after an instance refresh


SAP SuccessFactors Learning

Reproducing the Issue

  1. Log into BizX.
  2. From the 'Home' drop-down, select 'Learning'. (Sometimes, label is changed to 'Academy', ect...)
  3. User is redirected to a BIZX Production log in page instead of LMS homepage.


The following values are not changed in the BizX configuration file. (LMS Admin > System Admin > Configuration > System Configuration > BizX)


These values are still pointing to the source instance (normally Production), hence users get redirected to the BizX production log in page.

Note: This is an expected issue that happens after refresh. Refresh activity copies ALL data from the source system, including integration configurations. Hence, administrators are always reminded to have a back-up of configuration files before refresh, then copy them again after refresh. See Before and After Refresh activity in KBA 2165346 - LMS Refresh Request process.


If you have backed-up the configuration file before refresh, copy and paste it to the BIZX configuration file.

If not, update the values below.

Value Example
successFactorsCompanyID= CompanyID


sf, success factors, LMS, biz x, error, page, baseURL, CompanyID, Company ID, URL , KBA , LOD-SF-LMS-INT , Integrations with BizX , LOD-SF-LMS , Learning Management System , Problem


SAP SuccessFactors Learning all versions