2612425 - Cannot Log into SuccessFactors Learning via BizX After Refresh

• A recent LMS refresh was completed
• Can't lot into LMS via BizX after an instance refresh

SAP SuccessFactors Learning

1. Log into BizX.
2. From the 'Home' drop-down, select 'Learning'. (Sometimes, label is changed to 'Academy', ect...)
3. User is redirected to a BIZX Production log in page instead of LMS homepage.

The following values are not changed in the BizX configuration file. (LMS Admin > System Admin > Configuration > System Configuration > BizX)

baseURL=
successFactorsCompanyID=
metadataProviders[IDP1].value=

These values are still pointing to the source instance (normally Production), hence users get redirected to the BizX production log in page.

Note: This is an expected issue that happens after refresh. Refresh activity copies ALL data from the source system, including integration configurations. Hence, administrators are always reminded to have a back-up of configuration files before refresh, then copy them again after refresh. See Before and After Refresh activity in KBA 2165346 - LMS Refresh Request process.

If you have backed-up the configuration file before refresh, copy and paste it to the BIZX configuration file.

If not, update the values below.

sf, success factors, LMS, biz x, error, page, baseURL, CompanyID, Company ID, URL , KBA , LOD-SF-LMS-INT , Integrations with BizX , LOD-SF-LMS , Learning Management System , Problem