SAP Knowledge Base Article - Public

2613035 - Is it possible to delete one specific locale email template?


Customer wants to delete one specific locale template, for example, delete JP Template which has been maintained in instance.

 **All the images from this instance are from our internal test instances, any resemblance with real environments are mere coincidence**


email templates.png



Reproducing the Issue

1.Admin Center

2.E-Mail Notification Templates Settings under "Company Settings"

3.Choose one specific template and download the template txt file.


4.Delete the JP template, and upload that txt file again.

Delete JP.png

5.After uploading, JP locale template is still there.

still there.png


This is an expected behavior.

You can’t remove an email template of a specific locale. When you remove a template and upload, the system will pull the default subject/content from message bundle.

Workaround: You can have the same template (same subject & content) for all the locales.

See Also

2446500 - How is the Recipient's local Determined for Workflow Emails and Alerts and Notifications


Email template; language locale; template , KBA , LOD-SF-EC-ALR , Alerts & Notifications (saveAlert - EC Core only) , LOD-SF-PLT , Platform Foundational Capabilities , How To


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