Symptom
- Information Design Tool (IDT) fails to start, the following error is seen on startup:
The InformationDesignTool executable launcher was unable to locate its companion shared library - In the installation logs (at <BOBJINSTALLDIR>\InstallData\logs), there are two InstallDU log files indicating failure:
InstallDU-dsl.informationdesigntool-4.0-core-nu,14.2.5.2618.log
InstallDU-dsl.transmgr_unx-4.0-core-nu,14.2.5.2618.log - The following errors are seen inside these logs
Product: dsl.informationdesigntool-4.0-core-nu -- Error 1303. The installer has insufficient privileges to access this directory: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\Information Design Tool\plugins\tp.rsa.crypto. The installation cannot continue. Log on as administrator or contact your system administrator.
Product: dsl.transmgr_unx-4.0-core-nu -- Error 1303. The installer has insufficient privileges to access this directory: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\TransMgr\plugins\tp.rsa.crypto. The installation cannot continue. Log on as administrator or contact your system administrator.
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Environment
- SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.0 / 4.1 / 4.2)
- Information Design Tool (IDT)
- Windows
Product
SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2
Keywords
KBA , install , antivirus , idt , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem
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