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SAP Knowledge Base Article - PreviewSymptom
Even after to configure the SPF IP ranges in the customer email server, some emails sent from SAP system are sent to Junk Mail folder, or the customer is not receiving these emails.
Checking in the email logs you noticed some message related with DMARC (fail/error/etc).
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Environment
- SAP Cloud for Customer
- SAP Business ByDesign
Product
SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
DMARC; Junk Mail; Issue; Fail; email; Not receive; IP Range; SPF; , KBA , AP-RC-OUT , Output Management , Problem
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