SAP Knowledge Base Article - Preview

2613830 - DMARC Policy - Emails Not Received or in Junk Mail Folder

Symptom

Even after to configure the SPF IP ranges in the customer email server, some emails sent from SAP system are sent to Junk Mail folder, or the customer is not receiving these emails.

Checking in the email logs you noticed some message related with DMARC (fail/error/etc).


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Environment

  • SAP Cloud for Customer
  • SAP Business ByDesign

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

DMARC; Junk Mail; Issue; Fail; email; Not receive; IP Range; SPF; , KBA , AP-RC-OUT , Output Management , Problem

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