SAP Knowledge Base Article - Preview

2614022 - "Unable to connect to SAP SuccessFactors. Check the connection details and user credentials then try again." error in SAP Analytics Cloud

Symptom

  • The following error appears when trying to connect to SAP SuccessFactors (SF) using SAP Analytics Cloud (SAC):
    "Unable to connect to SAP SuccessFactors. Check the connection details and user credentials then try again."
  • The following error appears in the browser Developer Tools Network tab:
    "{"error":{"code":"ERROR_AUTHENTICATION_FAILURE","rawError":"Failed to get access token with message: Unauthorized {\"errorHttpCode\":\"401\",\"errorMessage\":\"Unable to authenticate the client (Login failed - invalid ip)\"}","params":["Unauthorized {\"errorHttpCode\":\"401\",\"errorMessage\":\"Unable to authenticate the client (Login failed - invalid ip)\"}"]}}"


Read more...

Environment

  • SAP Analytics Cloud
  • SAP SuccessFactors

Product

SAP Analytics Cloud 1.0

Keywords

Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, SF, SAPSF, IP, ranage, Admin Center, Password & Login Policy Settings, whitelist, white list , KBA , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.