2614022 - "Unable to connect to SAP SuccessFactors. Check the connection details and user credentials then try again." error in SAP Analytics Cloud

• The following error appears when trying to connect to SAP SuccessFactors (SF) using SAP Analytics Cloud (SAC):
  "Unable to connect to SAP SuccessFactors. Check the connection details and user credentials then try again."
• The following error appears in the browser Developer Tools Network tab:
  "{"error":{"code":"ERROR_AUTHENTICATION_FAILURE","rawError":"Failed to get access token with message: Unauthorized {\"errorHttpCode\":\"401\",\"errorMessage\":\"Unable to authenticate the client (Login failed - invalid ip)\"}","params":["Unauthorized {\"errorHttpCode\":\"401\",\"errorMessage\":\"Unable to authenticate the client (Login failed - invalid ip)\"}"]}}"
  
  

• SAP Analytics Cloud
• SAP SuccessFactors

1. Follow article 2339542 - How to connect to SAP SuccessFactors from SAP Analytics Cloud.
2. Notice the error after clicking on "Create".

The problem is caused by IP restriction management, which has been set up and that the allow list does not contain the SAP Analytics Cloud datacenter IP address range.

1. Go to Admin Tools > Password & Login Policy Settings in SuccessFactors.
2. Select "Set API login exceptions..."  and click on the Add button.
3. Add the IP range belongs to SAP Analytics Cloud tenant datacenter, as per: SAP Cloud Platform online help.
4. Create the connection in SAP Analytics Cloud.

More information in article: 2089414 - System: How to restrict access to SuccessFactors by IP address - IP Restriction Management

• 2253200 - How to add in allow list an IP for API access in SuccessFactors OData or SFAPI
• Create a connection and import a model from SAP SuccessFactors: SAP Analytics Cloud (YouTube video)
• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
• Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
• 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
• Search for SAP Analytics Cloud content using Google or Bing:
• https://www.google.ca/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
• https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
• Note: Add relevant text or warning/error messages to the text search field to filter results.
• SAP Analytics Cloud > Learning > Guided Playlists
• SAP Analytics Cloud > Learning > Guided Playlists > Getting Support
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