2614025 - Converted Status Is Not Available In Status Dropdown List For A Lead

You see that the status Converted is not available in the status dropdown list for a Lead, though you have maintained this status as Active in the Leads activity of Business Configuration.

SAP Cloud for Customer

1. Go to the Sales workcenter.
2. Navigate to the Leads view.
3. Open any Lead ABC (Where ABC stands for the Lead ID).
4. Click Edit.
5. Go to the Status field dropdown list on the header.
6. The status Converted is not available in the dropdown list.

The reason that the status Converted is not seen in the dropdown is because the status Converted is the logical end of the status chain. You cannot assign any conversion action to this status and you cannot assign it to a Lead manually.

This status is set automatically when a Lead is converted to (or associated with) an Account/ Individual Customer/ Contact/ Opportunity.

This is an expected system behavior.

• 2571043 - Lead With Status Converted Is Not Editable
• 2518231 - Warning Message on Converting a Lead Status

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SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions