2614187 - Unable to initiate background check. Error occurred while executing integration center process - Recruiting Management

When initiating the background check for a candidate, the following error is received: 'Unable to initiate background check. Error occured while executing integration center process.'

SAP SuccessFactors Recruiting Management

1. Select a candidate from 'Background Check' status
2. Take Action > Initiate Background Check
3. Error will occur: 'Unable to initiate background check. Error occured while executing integration center process.'

• Insufficient user permissions.

• Integration configuration issue.

To view detailed error messages, go to Integration Center > Monitor Integrations and check the event log.

Common errors and solutions:

1. Error: Recruiting OData API xxx permission in Admin Center is not enabled.

Grant the following permissions to the affected user:

• Recruiting Permissions > OData API Application Export
• Recruiting Permissions > OData API Application Create
• Recruiting Permissions > OData API Application Update
• Recruiting Permissions > OData API Candidate Export

2. Error: Server url not defined for this integration.

Grant the following permission to the affected user:

• Manage Integration Tools > Allow users to execute “Application/UI” or “Event-based” Integrations

How to report a background check integration issue:

If further support is required, please raise a Support ticket to SuccessFactors Recruiting (Component: LOD-SF-RCM-BCI) with the following information:

1. Company ID
2. Support access
3. Proxy as (Affected user)
4. Steps to reproduce the error, including the Job Req ID and the sample candidate name
5. Integration job name (Integration Center > My Integrations)
6. Event log of the last failed run (Integration Center > Monitor Integrations)

KBA 3060424 - Background Check Failing After H1 2021 - (Server url not defined for this integration) - Recruiting Management

RCM, Job Application, Candidate, Background, Check, Initiate, Error, Unable, Integration Center, Permission , KBA , LOD-SF-RCM-BCI , Background Check , Problem