SAP Knowledge Base Article - Public

2614385 - Sales Org Changes During Inbound Sales Order Replication


When replicating a Sales Order from ERP to C4C, you notice that the Sales Org value has changed.


SAP Cloud for Customer

Reproducing the Issue

  1. Create a Sales Order in C4C with Sales Org XYZ(Sales Organization ID).
  2. Replicate the Sales Order to ERP.
  3. Inbound Replication from ERP to C4C gets triggered.
  4. Sales Org value changes in C4C from XYZ to XYX.
  5. Org changes can be checked in changes tab in Sales Order.


Party Role determination is maintained during Inbound Replication in Business Configuration --> Sales Order Activity-->Involved Parties.


To avoid this behavior, you have a column on Business Configuration > Overview > Sales Order > Maintain Involved Parties > Sales Org: Inbound Replication. Here, you have to set "Exclude", to prevent the redetermination.


Sales Org change, Sales Order, Sales Order Replication from ERP, Party Role Determination , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , LOD-CRM-OPP , Opportunity Management , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions