Symptom
When users access their Performance Inbox, the Currently With column shows a name other than the manager's name.
Environment
- SAP SuccessFactors Performance Management
- SAP SuccessFactors 360 Multi-Rater
Reproducing the Issue
- Log in to system
- Navigate to Home dropdown > Performance
- Select All Forms or the En Route folder
- The name displayed is not the manager's name
Cause
Expected behavior
Resolution
The name displayed in the Currently With Column will correspond to the last role listed in a for a collaborative step. To correct the name displayed:
- For one form, follow the steps in Implementing and Managing Performance Management - Modifying Route Maps and move the Manager role to the bottom
- NOTE: You can only modify the step if it is not the current step
- For multiple forms:
- Log in to system
- Navigate to Admin Center > Manage Route Maps
- Select the route map
- Select the collaborative step
- In the Roles section, move the Manager role to the bottom > Save
- Relaunch the form
See Also
Keywords
success factors, sf, sfsf, pm, pmgm, displays, managers, wrong, incorrect, current step, roles, names, enroute, allforms, inbox, my folder, folders, reflects , KBA , LOD-SF-PM-MAP , Routing, Route Maps & Workflows , LOD-SF-PM-ADM , Admin Center, RBP, Permissions and Settings , LOD-SF-MTR-ADM , Admin Center, RBP, Permissions and Settings , LOD-SF-MTR-MAP , Routing, Route Maps & Workflows , Problem