SAP Knowledge Base Article - Public

2615086 - Platform - My Profile card in home page does not show background image

Symptom

My Profile card in SuccessFactors home page does not show the background image set for the user profile and shows a blank background instead.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Log in to SuccessFactors.
  2. Check "My Profile" tile (usually under My Info section).
  3. The tile will have a blank background.

Cause

📌 This is because of a particular feature being disabled in Provisioning. The feature is- "Enable Public Profile".

Resolution

***To implement this solution or workaround, access to the Provisioning page is necessary. As a customer, you don't have access to Provisioning. To complete tasks in Provisioning, contact your implementation partner or Account Executive. For any non-implementation tasks, contact Product Support.***

Keywords

My Profile, Tile missing background, Public Profile, Enable Public Profile, Latest home page (aka Reimagined Home Page), HOM, LHOM, card, tile , KBA , LOD-SF-PLT-LHOM , Latest Home Page , Problem

Product

SAP SuccessFactors HCM Core 1711 ; SAP SuccessFactors Platform all versions