SAP Knowledge Base Article - Public

2615091 - Support of Outlook Plugin

Symptom

Inability to use the Outlook add‑in properly in the Citrix client and Windows Terminal Server.

Environment

SAP Cloud for Customer

Cause

  1. Citrix environment is not supported.
  2. Windows Terminal Server is not supported

Resolution

This is the current system behavior. Server Side Integration can be used for these scenarios instead.

Keywords

Citrix, Outlook Addin, Windows Terminal Server, citrix, outlook add-in, support of citrix, wts , KBA , LOD-CRM-GW-OUT , Outlook , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions