Symptom
Inability to use the Outlook add‑in properly in the Citrix client and Windows Terminal Server.
Environment
SAP Cloud for Customer
Cause
- Citrix environment is not supported.
- Windows Terminal Server is not supported
Resolution
This is the current system behavior. Server Side Integration can be used for these scenarios instead.
Keywords
Citrix, Outlook Addin, Windows Terminal Server, citrix, outlook add-in, support of citrix, wts , KBA , LOD-CRM-GW-OUT , Outlook , How To
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
SAP Knowledge Base Article - Public