2615112 - User is unable to select the Offer Approval Templates - Recruiting Management

When trying to create an Offer Approval, it is not possible to select an Offer Approval Template.

• "Select"/"Select a template" is not clickable.
• Some of the Offer Approval Templates do not appear in the drop-down list.

SAP SuccessFactors Recruiting Management

1. Go to Recruiting
2. Open a Job Requisition and a Candidate's Application
3. Click on Take Action → Offer Approval
4. Try to select an Offer Approval template, but the dropdown menu is not clickable, and no templates can be selected

There are a few possible causes. These are the ones we have identified so far:

1. The user is logged into the system with language A, but this language is not enabled for Recruiting Management. (e.g.: the user is logged in as English UK, but this language is not enabled in Manage Recruiting Languages.)
2. The user does not have the role-based permission "Permission to Create Forms" to use certain Offer Approval Templates.

For Cause 1:

There are 2 options: select another language to be logged into the system; OR enable the language in Manage Recruiting Languages.

For Cause 2:

Please refer to the KB article 2996668 - Offer approval templates are not available to grant necessary permissions to use the templates.

If templates are still unavailable even the permission is granted, please refresh RBP manually via Provisioning > Company Settings > Refresh RBP Permission Configuration.

Note: As a customer, please contact your Implementation Partner to complete tasks in Provisioning. If you are no longer working with an Implementation Partner, you can raise a request to SAP Support.

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