Symptom
When trying to create an Offer Approval, it is not possible to select an Offer Approval Template.
- "Select"/"Select a template" is not clickable.
- Some of the Offer Approval Templates do not appear in the drop-down list.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Go to Recruiting
- Open a Job Requisition and a Candidate's Application
- Click on Take Action → Offer Approval
- Try to select an Offer Approval template, but the dropdown menu is not clickable, and no templates can be selected
Cause
There are a few possible causes. These are the ones we have identified so far:
- The user is logged into the system with language A, but this language is not enabled for Recruiting Management. (e.g.: the user is logged in as English UK, but this language is not enabled in Manage Recruiting Languages.)
- The user does not have the role-based permission "Permission to Create Forms" to use certain Offer Approval Templates.
Resolution
For Cause 1:
There are 2 options: select another language to be logged into the system; OR enable the language in Manage Recruiting Languages.
For Cause 2:
Please refer to the KB article 2996668 - Offer approval templates are not available to grant necessary permissions to use the templates.
If templates are still unavailable even the permission is granted, please refresh RBP manually via Provisioning > Company Settings > Refresh RBP Permission Configuration.
Note: As a customer, please contact your Implementation Partner to complete tasks in Provisioning. If you are no longer working with an Implementation Partner, you can raise a request to SAP Support.
Keywords
offer, approval, template, drop, down, language, rule, form, letter, dropdown, picklist, empty , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem