SAP Knowledge Base Article - Public

2615112 - User is unable to select the Offer Approval Templates - Recruiting Management


When trying to create an Offer Approval, it is not possible to select an Offer Approval Template.

  • "Select"/"Select a template" is not clickable.
  • Some of the Offer Approval Templates do not appear in the drop-down list.


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to Recruiting
  2. Open a Job Requisition and a Candidate's Application
  3. Click on Take Action → Offer Approval
  4. Try to select an Offer Approval template, but the dropdown menu is not clickable, and no templates can be selected


There are a few possible causes. These are the ones we have identified so far:

  1. The user is logged into the system with language A, but this language is not enabled for Recruiting Management. (e.g.: the user is logged in as English UK, but this language is not enabled in Manage Recruiting Languages.)
  2. The user does not have the role-based permission "Permission to Create Forms" to use certain Offer Approval Templates.


For Cause 1:

There are 2 options: select another language to be logged into the system; OR enable the language in Manage Recruiting Languages.

For Cause 2:

Please refer to the KB article 2996668 - Offer approval templates are not available to grant necessary permissions to use the templates.

If templates are still unavailable even the permission is granted, please refresh RBP manually via Provisioning > Company Settings > Refresh RBP Permission Configuration.

Note: As a customer, please contact your Implementation Partner to complete tasks in Provisioning. If you are no longer working with an Implementation Partner, you can raise a request to SAP Support.


offer, approval, template, drop, down, language, rule, form, letter, dropdown, picklist, empty , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem


SAP SuccessFactors Recruiting all versions