SAP Knowledge Base Article - Public

2615112 - User is unable to select the Offer Approval Templates - Recruiting

Symptom

When creating an Offer Approval, there is no option to select Offer Approval Template.

  • "Select"/"Select a template" is not available.
  • Some of the Offer Approval Templates do not appear in the drop-down list.

Environment

SAP SuccessFactors Recruiting

Reproducing the Issue

  1. Go to Recruiting tab.
  2. Open a Job Requisition and a Candidate's Application.
  3. Click on Take Action → Offer Approval
  4. Try to select an Offer Approval template, but the dropdown menu is not clickable, and no templates can be selectable from the list.

Cause

There are a few possible causes. These are the ones we have identified so far:

  1. The user is logged into the system with language, but this language is not enabled for Recruiting Management. (e.g.: the user is logged in as English UK, but this language is not enabled in Manage Recruiting Languages.)
  2. The user does not have the role-based permission "Permission to Create Forms" to use certain Offer Approval Templates.

Resolution

  • For Cause 1: 

    There are 2 options :-

    Select another language to be logged into the system
    Enable the language in Manage Recruiting Languages.

  • For Cause 2:

    Please refer to the KB article 2996668 - Offer approval templates are not available to grant necessary permissions to use the templates.

    If templates are still unavailable even the permission is granted, please refresh RBP manually via Provisioning > Company Settings > Refresh RBP Permission Configuration.

Note: As a customer, please contact your Implementation Partner to complete tasks in Provisioning. If you are no longer working with an Implementation Partner, you can raise a request to SAP Support.

Keywords

offer, approval, template, drop, down, language, rule, form, letter, dropdown, picklist, empty , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem

Product

SAP SuccessFactors Recruiting all versions