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SAP Knowledge Base Article - PreviewSymptom
You have scoped the "Use External E-Mail Editor" feature in ticket interactions, however response opens in the Email feeder within the system instead of External e-mail client.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Interaction, ticket, email, Client outlook, Lotus notes , KBA , email , open in ticket , LOD-CRM-SRP , Service Request Processing , LOD-CRM-SRP-INT , Ticket Interactions , How To
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