SAP Knowledge Base Article - Preview

2615271 - S/4 IC: Agent Inbox search not working as expected


  • Agent inbox search does not work as expected
  • When using search criteria for partners or status no results are returned
  • Result list not filled as expected
  • You have change the agent inbox mapping customizing for business partners or status and the customizing is not considered during agent inbox search



  • SAP S/4HANA for customer management
  • SAP S/4HANA 1909


SAP S/4HANA 1909 ; SAP S/4HANA 2020 ; SAP S/4HANA for customer management all versions


KBA , CRM-S4-IC-UNI , S4CRM: Agent Inbox , Problem

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