2615343 - Service Ticket Fails in ERP When Having a Contact Which is Not Assigned to the Account Maintained in the Ticket

Symptom

You create a service ticket in Cloud for Customer (C4C) with a contact which is not assigned to the account. You release the ticket to your ERP system, the message leaves C4C successfully, however, it failes in ERP with the following error:

'Error during processing of BAPI methods'

'Partner maintenance: Partner number missing for an entry with role'

Environment

SAP Hybris Cloud for Customer

SAP ERP

Product

SAP Cloud for Customer 1211 ; SAP Cloud for Customer 1302 ; SAP Cloud for Customer 1305 ; SAP Cloud for Customer 1308 ; SAP Cloud for Customer 1311 ; SAP Cloud for Customer 1402 ; SAP Cloud for Customer 1405 ; SAP Cloud for Customer 1408 ; SAP Cloud for Customer 1411 ; SAP Cloud for Customer 1502 ; SAP Cloud for Customer 1505 ; SAP Cloud for Customer 1508 ; SAP Cloud for Customer 1511 ; SAP Cloud for Customer 1602 ; SAP Cloud for Customer add-ins 1802 ; SAP Cloud for Customer add-ins 1805 ; SAP Cloud for Sales 3.0 ; SAP Hybris Cloud for Customer add-ins 1605 ; SAP Hybris Cloud for Customer add-ins 1608 ; SAP Hybris Cloud for Customer add-ins 1611 ; SAP Hybris Cloud for Customer add-ins 1702 ; SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1708 ; SAP Hybris Cloud for Customer add-ins 1711 ; SAP Sales OnDemand 1.0 ; SAP Sales OnDemand 2.0 ; SAP Sales OnDemand 4.0

Keywords

service ticket, contact, BAPI methods, Partner Maintenance, Partner number missing, CO_APCRM_SRQ_SUCC_CREATION_OUT , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To

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