2615360 - DRTM Master Data Purge for Inactive Users

• SuccessFactors new data purge solution for Data Protection and Privacy now provides a master data purge of inactive users. Master Data Purge will purge module and audit data permanently, the purge obsolete data and inactive users from Successfactors which removes them from the system
• Data Retention Time Management soft purges the user which would keep the purged user's record in the USERS_SYSINFO table. If you wish to remove the user completely from the system you must also permanently purge the user.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP SuccessFactors HCM Suite

Prerequisites

• To use the master data purge, it is necessary to enable the data retention time management (DRTM) solution and the DRTM Master Data purge object
• To use data retention time management (DRTM) functionality in the Data Retention Management tool, you need to have the following features enabled

• The master data purge process is designed to ensure that data across the HCM Suite is purged first, before the user account, to avoid orphaned data
• You can configure a different retention time for master data in each country/region, calculated from the employee's termination date

Setting Up Data Retention Time Management DRTM Master Data Purge Object

1. Add the required DRTM Master Data purge object to your instance, using theUpgrade Center

2. Grant users permission to configure retention times using the Metadata Framework (MDF) see below:

• MetaData Framework (MDF)  Category -- Select All to configure Retention Time

• Data Retention Management Category: DRTM Master Data MDF Permission with create, insert, correct, delete and import/export

3. Create and Approve Purge Request Permission

• Manage Data Purge Category: Create and Approve DRTM Data Purge Request

4. Manage Users Category – Manage Users

5. Enable retention time configuration for each country where it is required, using the MDF Country object.

• Go to Admin Center > Manage Data > DRTM Master Data  > USER > Take Action > Make Correction > Add Country, timeUnit, inactivePeriod

Note: If no country found in List, go to Manage Data > Country > Select 1 country and set Data Retention Enabled =Yes

6. Ensure the fields "country" and "exit date" are set in User Data File. The DRTM Master Data purge should only deal with inactive user & matched country value & user exit Data out of retention time configuration.

1. Go to Manage Business Configuration
2. Expand Employee Profile
3. Expand Standard
4. Open Country field
5. Enable it

1. Still in Manage Business Configuration
2. Expand Employee Profile
3. Expand View Template
4. Open sysUserDirectorySetting
5. Click on Take action > Make Correction
6. Open the Details link for both sysAllUserDirectorySetting and sysVisibleUserDirectorySetting
   Results: You will be able to add the standard element Country that we enabled before

Please perform the same steps below for the "exit date" field.

After completing above steps 1-5, navigate to Master Data Purge > Create Purge Request

1. Go to Admin Center > Data Retention Management > Create New Purge Request and input one specific user or select countries and approver.

Note: It is possible to upload a list of multiple users, specified by User ID in a CSV file & ignore data retention time configuration

2. Launch immediately or Schedule
3. Go to Admin Center > Maintenance Monitor > Check Request Awaiting Approval Tab
4. The request created will displayed
5. Approve/Decline Request as required

Note:

• Ensure that country/region records have values maintained  that are supported by the DRTM data purge function. [Reference: Country/Region Names Required for Data Purge | SAP Help Portal ]
• With 1H 2024 Production Release, The option Ignore data retention time configuration for this purge request for DRTM Master Data purge requests will enable you to purge data immediately with fewer restrictions: Now, with the option selected, the DRTM Master Data Purge can skip the validation of the users' country/region record and termination date record. For example, although a user's country/region record doesn't match the country names defined in the MDF object for country/region, the user's data can still be purged immediately.

Further details ?  please refer to Enhancement to DRTM Master Data Purge | SAP Help Portal.

FAQ - Additional Information

Q) Where can I get information on this from the Guide?

A) Guide: Implementing and Managing Data Protection and Privacy

Chapter: DRTM Master Data Purge | SAP Help Portal

Q) Is it possible to re-activate purged users which have been soft purged using the legacy purge inactive user Data Retention Management Purge or Data Retention Time Management Purge?

A)  Yes, A Soft purge is when the user is still existing at the Database level. View: 2392094 - Re-activate a Purged User Via employee Import Feature

Q) Is it possible to re-use the username from purged users which have been soft purged using the legacy purge inactive user Data Retention Management Purge or Data Retention Time Management Purge?

A) Yes, on soft purge process the user's username is data is anonymized in the database level leaving the username record available to be used in a new user.

Q) Customer are getting this error "'USER' is an operator for open or pre-approved requisitions " while purging the request.

A) Customer may need to move the requisitions to another user or close these requisition. For more details on moving or closing the requistions, we need to get checked with RCM team (LOD-SF-RCM)

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