2615425 - Due Date Compliance (Service Requests) Report does not Display any Data

You are looking forward to use the Report Due Date Compliance (Service Requests) in your system and notice that it does not display any data even though there are Service Requests being maintained in the system.

SAP Business byDesign

1. Go to Business Analytics work center.
2. Go to Design Reports view.
3. Search for the report Due Date Compliance (Service Requests).
4. Select the report and open it.
5. Run the report.
6. Notice that the warning message No report data available to display. Check the selection is raised.

This scenario is experienced due to an internal filtering condition which is set for this standard report.

In a backend perspective, this report only display Service Requests which have the status Closed, however, the system now is working with the status Completed for Service Requests, due to that, it does not displays the current number of Service Requests as expected.

This is the standard behavior of the system.

If the feature/functionality is needed as a matter of urgency, please refer to KBA 3475641 - Functionality Currently not Available.

Report; Service Request; Due Date Compliance; Analytics; Data Source; Business byDesign; ByD; , KBA , crmsrqhb_q0005 , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , How To