2615429 - How to Configure Automatic Replies for Email Channels Set Up in the System

You would like to create automatic replies for e-mail channels that are set up in the system.

SAP Cloud for Customer core applications

This is the expected behavior of the system.

1. Go to the Administrator work center.
2. Navigate to the Workflow Rules view.
3. Click the New button.
4. Enter the required mandatory details.
5. In the Business Object field, select Ticket.
6. Proceed to Step 2: Define Conditions and maintain the required conditions.
7. Proceed to Step 3: Define Recipients.
8. In the Rule Type field, select E-mail.
9. Under the Recipient Determination section, click Add Determination.
10. From the drop-down list, select Contact of Account or Individual Account for Ticket.
11. Proceed to Step 4: Review.
12. Click Activate.
13. Click Finish.
    
    Once configured, notifications are sent to the relevant business users, employees, or customers.

E-mail Channels, Automatic Replies, Workflow Rules, Conditions, Recipients, Business Users, Employees, Customers, Notifications , KBA , LOD-CRM-WKF , Workflow , Problem