2615473 - C4C Outlook Add-in Duplicate Check for Contacts

Duplicate check for contacts in the Outlook Add-in does not display the same results as in SAP Cloud for Customer system via browser.

SAP Cloud for Customer

The duplicate check for contacts within the Outlook Add-in does not use the same logic as the C4C system. The C4C system will display all entries with their similarity percentage.

The duplicate check for contacts preformed within the SAP Hybris C4C Outlook Add-in checks for matches within the following fields:

• first name
• middle name
• last name
• business email address
• business fax number
• business mobile phone
• business phone

outlook; add-in; addin; add in; contacts; duplicate check; duplicate; similar; create contact; save contact; , KBA , outlook , add-in , addin , add in , contacts , duplicate check , duplicate , similar , create contact , save contact , LOD-CRM-GW-OUT , Outlook , Product Enhancement

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions