2615539 - The Error Message ‘Employee inconsistent; employee ID in Identification missing’ is Being Shown When Adding a New Contact to a Partner

You try to add a new contact to a partner and receive the error message ‘Employee inconsistent; employee ID in Identification missing’

SAP Hybris Cloud for Customer

1. Go to the Partners work center
2. Go to Partners view.
3. Open a partner
4. Go to the Contacts facet.
5. Click on New and fill in the required details.
6. Click on Save.
7. You receive the error message: 'Employee inconsistent; employee ID in Identification missing’

You need to adjust the activity 'Number Ranges for Employees and Service Agents' to automatic.

1. Go to the Business Configuration Work Center.
2. Go to the Implementation Projects view.
3. Click on Open Activity List.
4. Search and open activity 'Number Ranges for Employees and Service Agents'.
5. Change the type to automatic.
6. Save the changes.

Observation: The use of manual number range is intended for the first data entry or migration process. After that, please maintain the number range (begin number / end number) and allow the system to automatically increment the numbering for employees / service agents.

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SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions