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2615692 - SAP Contact Center Data Collector component failure

Symptom

“Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.”

  • You are running SAP Contact Center (CCtr)
  • You noticed IA "Infrastructure Administrator" is logging a "Near failure" message for the Data Collector Module
    dc_error.png
  • IA logs show errors like:
    • ERR> Failed to connect to configuration database using [Driver=SQL Server;Server=SERVER\INSTANCE;Database=SAPSUPP;Trusted_Connection=yes]
    • ERR> SQLDriverConnect failed (/08001/[Microsoft][ODBC SQL Server Driver][DBNETLIB]SQL Server does not exist or access denied
  • DataCollector logs show:
    • WRN> Server health set to NEAR FAILURE due to no database destinations
    • ERR> Failed to connect to configuration database using [Driver=SQL Server;Server=SERVER\INSTANCE;Database=SAPSUPP...]
  • But the above error could be for any of the other databases


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Environment

  • SAP Contact Center 7.0
  • Microsoft SQL Server 2008
  • Microsoft SQL Server 2008R2
  • Microsoft SQL Server 2012
  • Microsoft SQL Server 2012R2

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, data, collector , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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