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SAP Knowledge Base Article - PreviewSymptom
Possible Symptoms:
1 - When creating Tickets from Unassociated E-mails the system brings Up a Contact even though there is no Main Contact in the Account.
2- When creating Tickets from Unassociated E-mails the system sets a random Customer to the Ticket. This Customer is also visible under the Interactions facet of the newly created Ticket.
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Environment
SAP Cloud for Customer
Keywords
Unassociated Emails; Tickets; Contacts; Converted , KBA , LOD-CRM-SRP , Service Request Processing , How To
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