Symptom
The complete email chain is not shown in the Interactions section of the Ticket. When a user receives an email all the historical mails are missing with message The Rest Of This Email Has Been Truncated
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Environment
SAP CLOUD FOR CUSTOMER 1802 / 02
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Malito; Service; Interactions , KBA , LOD-CRM-SRP , Service Request Processing , How To
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