SAP Knowledge Base Article - Preview

2616097 - The Complete E-Mail Chain Is Not Shown In The Interactions Section of the Ticket

Symptom

The complete email chain is not shown in the Interactions section of the Ticket. When a user receives an email all the historical mails are missing with message The Rest Of This Email Has Been Truncated


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Environment

SAP CLOUD FOR CUSTOMER 1802 / 02

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Malito; Service; Interactions , KBA , LOD-CRM-SRP , Service Request Processing , How To

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