Symptom
SAP Cloud Connector (SCC)has network connection issue. After restarting the SCC service it works fine for few hours.
The following relevant exception can be captured in the ljs_trace file:
#ERROR#com.sap.core.connectivity.tunnel.client.notification.NotificationClientEventHandler#Thread-30# #Unexpected exception while establishing tunnel connection for tunnel: account:///<Subaccount Name> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information: connectivitytunnel.hanatrial.ondemand.com/<IP Address> |
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Environment
- SAP BTP Cloud Platform;
- SAP Cloud Connector(SCC) release independent.
Product
SAP Connectivity service 2.0 ; cloud connector 1.0 for SAP HANA Cloud Platform
Keywords
Cloud Connector, AbstractChannel$AnnotatedConnectException, Connection timed out, no further information, TCP keepailve, IDLE, network issue, firewall, SCC, SAPCC, CC, time out, timeout , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , BC-NET , Obsolete - Formerly used for network tests , Problem
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