2616337 - SAP Cloud Connector - AbstractChannel$AnnotatedConnectException - Connection timed out

SAP Cloud Connector (SCC)has network connection issue. After restarting the SCC service it works fine for few hours.

The following relevant exception can be captured in the ljs_trace file:

[...]
#ERROR#com.sap.core.connectivity.tunnel.client.notification.NotificationClientEventHandler#Thread-30#         
#Unexpected exception while establishing tunnel connection for tunnel: account:///<Subaccount Name>
io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information: connectivitytunnel.hanatrial.ondemand.com/<IP Address>
[...]

• SAP Cloud Platform
• SAP Cloud Connector

Cloud Connector, AbstractChannel$AnnotatedConnectException, Connection timed out, no further information, TCP keepailve, IDLE, network issue, firewall , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , BC-NET , Network Infrastructure , Problem