SAP Knowledge Base Article - Preview

2616337 - SAP Cloud Connector - AbstractChannel$AnnotatedConnectException - Connection timed out

Symptom

SAP Cloud Connector (SCC)has network connection issue. After restarting the SCC service it works fine for few hours.

The following relevant exception can be captured in the ljs_trace file:


   #ERROR#com.sap.core.connectivity.tunnel.client.notification.NotificationClientEventHandler#Thread-30#         
   #Unexpected exception while establishing tunnel connection for tunnel: account:///<Subaccount Name>
io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information: connectivitytunnel.hanatrial.ondemand.com/<IP Address>   


Read more...

Environment

  • SAP BTP Cloud Platform;
  • SAP Cloud Connector(SCC) release independent.

Product

SAP Connectivity service 2.0 ; cloud connector 1.0 for SAP HANA Cloud Platform

Keywords

Cloud Connector, AbstractChannel$AnnotatedConnectException, Connection timed out, no further information, TCP keepailve, IDLE, network issue, firewall, SCC, SAPCC, CC, time out, timeout , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , BC-NET , Obsolete - Formerly used for network tests , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.