Symptom
'An application error occurred.' when initiating the background check
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
1. Recruiting > Select the job requisition
2. Select the candidate from 'Background Check' status
3. Take Action > Initiate Background Check > application error will occur
Cause
As the application background check will be processed via OData API, user initiating the background check should have OData action permissions.
Resolution
Add the following permissions to user initiating the background check:
Recruiting Permissions > OData API Application Export
Recruiting Permissions > OData API Application Create
Recruiting Permissions > OData API Application Update
Recruiting Permissions > OData API Candidate Export
Metadata Framework > Import Permission on Metadata Framework
Metadata Framework > Admin access to MDF OData API
Manage Integration Tools > Allow users to execute "Application/UI" or "Event-based" Integrations
See Also
Keywords
Background Check, Metadata Framework, OData API , KBA , LOD-SF-RCM-INT , Integration Center & Intelligent Services , Problem