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SAP Knowledge Base Article - PreviewSymptom
You have defined an extension field on a custom business object via PDI, but cannot add this field as a parameter in Determine Service Level Rule of Tickets.
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Environment
SAP Hybris Cloud for Customer
Product
SAP Cloud for Customer add-ins 1802
Keywords
custom field, extension field, determine service level, SLA setup, service rules, PDI fields cannot be added, Ticket SLA configuration , KBA , determination rule , extension fields sla , service level , sla configuration , LOD-LE-CSM-SVL , Service Level Objective , LOD-CRM-SRP-UI , Ticket Related UI , Problem
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