/support/notes/service/sap_logo.png){kind=logo}
SAP Knowledge Base Article - PreviewSymptom
An extension field defined on a custom business object via PDI cannot be added as a parameter in the Determine Service Level rule for Tickets.
Read more...
Environment
SAP Cloud for Customer core applications
Product
SAP Cloud for Customer core applications 1.0
Keywords
Custom Field, Extension Field, Determine Service level, SLA setup, Service Rules, PDI Extension Fields Not Supported, Ticket SLA Configuration, Service level Determination Rule, SLA Configuration, Extension Fields in SLA , KBA , LOD-LE-CSM-SVL , Service Level Objective , LOD-CRM-SRP-UI , Ticket Related UI , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.
/support/notes/service/twitter.svg)
/support/notes/service/youtube.svg)
/support/notes/service/linkedin.svg)
/support/notes/service/instagram2.svg)