SAP Knowledge Base Article - Public

2616969 - Application Error When Trying to add Address Information for a User

Symptom

While updating Address Information for a User or Dependent in either;
a) The Add New Employee wizard, while navigating from 'Identity' to 'Personal Information'
b) Address Information portlet of a user's Employee Profile
c) Dependents portlet of a user's Employee Profile

...you get an application error with fingerprint=dbb49b21ec36b71bd9b9688c1b68b8f60df7c219 while saving the information

Environment

  • Employee Central
  • Picklists Management
  • Picklists Center
  • Add New Employee
  • Employee Profile
  • Dependents Management

Reproducing the Issue

a) The Add New Employee wizard, while navigating from 'Identity' to 'Personal Information';
    1. Navigate to Admin Centre > Add New Employee
    2. Complete 'Identity' section > Click 'Continue' > Application Error occurs

b) Address Information portlet of a user's Employee Profile;
   1. Navigate to a user's Employee Profile > Edit 'Address Information' portlet
   2. Update Address Information > Click 'Save' > Application Error occurs

c) Dependents portlet of a user's Employee Profile
   1. Navigate to a user's Employee Profile > Edit Dependents' portlet
   2. Update Dependent information > Click 'Save' > Application Error occurs

Cause

This error is caused by blank Enternal Codes in the 'AddressType' picklist

1. Navigate to Admin Centre > Picklists Management > Export the Picklist File 
    OR 
    Navigate to Admin Centre > Picklist Center

2. Seach for the Picklist ID 'addressType'

3. Look at the values maintained under 'External Code' > One or more are missing

Resolution

You must maintain values in the External Code field of the picklist.

Keywords

dbb49b21ec36b71bd9b9688c1b68b8f60df7c219, Add New Employee, Dependents, Address Information, Picklist, Application Error, STE-5067 , KBA , LOD-SF-EC-BCI , Manage Business Configuration (BCUI) & Data Models (XML) , Problem

Product

SAP SuccessFactors Employee Central 1611 ; SAP SuccessFactors Employee Central 1702 ; SAP SuccessFactors Employee Central 1705 ; SAP SuccessFactors Employee Central 1708 ; SAP SuccessFactors Employee Central 1711 ; SAP SuccessFactors Employee Central 1802 ; SAP SuccessFactors Employee Central 1805