SAP Knowledge Base Article - Public

2617451 - Unexpected Behaviour for Global information genericNumber - CSF Field

Symptom

Customer granted RBP to Edit/View/Delete a CSF genericNumber, however this field is not visible in Global Information.

Environment

  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Employee Central

Reproducing the Issue

Some examples of the Unexpected behaviour include, but are not limited to:

  • Field visible in RBP but not in UI. 
  • Field not visible in Add New Employee Wizard.
  • Field visible in both Global Info and Dependents Global Info, when should only be visible in one. 

Cause

The cause of this issue is using a genericNumber which is not supported for that specific country

Resolution

  • When using genericNumber only those listed for that country in the Country Specifics (Implementation Guide) can be used.
  • It is currently not supported to use a genericNumber which is not listed for that country.

Find further information in the implementation guide Country Specifics in Employee Central

Keywords

KBA , LOD-SF-EC-PER-GLO , Global Info - Config, Rules, RBP, UI , LOD-SF-EC-RBP , Roles & Permissions (EC Core only) , How To

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions