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SAP Knowledge Base Article - PreviewSymptom
You have an extension field, which can be maintained with multi values. Now you define conditions in a workflow rule using "And" conditions in one group.
Then when the extension field is maintained with multi values, which meet the conditions in your workflow rule, the workflow rule cannot be triggered.
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Environment
SAP Hybris Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
workflow rule ; multi value ; condition , KBA , SRD-CC-BTM , Business Task Management , LOD-CRM-WKF , Workflow , Product Enhancement
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