SAP Knowledge Base Article - Public

2617877 - The Preview Button is Not Available for Sales Quotes That Communicate With External System


The Preview / Generate Summary button is not visible in Sales Quotes that communicate with external systems.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Sales Quotes view.
  3. Open Sales Quote ABC (ABC represents the Sales Quote ID).
  4. Select the Actions button.
  5. The Preview button is not available for selection but it is visible for Sales Quotes that have a standard document type maintained.


  • Sales quotes that are replicated bi-directional cannot be printed in C4C.
  • If a Sales Quote is created in an External system then, the leading system for the Sales Quote is the External System.
  • For such scenarios, summary generation is not supported in C4C.

The Sales Quote ABC has the document type DEF (DEF represents a custom document type). In Fine Tuning this document type is flagged as a type With Direct Customer Acceptance. By choosing this option, Sales Quote Output document type submission is disabled.


This is the expected system behavior.


Sales, Sales Quote, Preview, Generate Summary, External System , KBA , sales , v , generate summary , preview , external system , LOD-LE-CQP , Customer Quote Processing , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions