2618073 - Unable to Connect to SFTP Server - HXM Suite

• Can't connect to SFTP server
• Issues logging into SFTP
• Automatic SFTP transfer not working
• SFTP performance slow
• A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond

• SAP SuccessFactors HCM Suite
• SAP SuccessFactors Onboarding 1.0

Potential causes:

• The IP address you are connecting with has been banned or blocked
• Result of invalid login attempts with the incorrect password
• Seen by SuccessFactors servers as invalid commands and security issue

Open a case with Customer Support providing the information below:

• Public IP address that you are connecting to Success Factors with (ask for your internal IT Team)
• CompanyID
• SFTP username
• HTTPWATCH log (analyze Note 2089446 - HTTP Watch - When and How to Use)
• Connection timestamp

Note: In case the external SFTP account, credentials are not SAP responsability, please contact your third party services provider.

Autoban, Ban, List, Block, Allow, SFTP, Fail, Performance, Issue, Slowness, Connection, Attempt Party Respond, Period, Time, Established, Failed, Host , KBA , LOD-SF-PLT-FTPE , SFTP Login Errors , LOD-SF-OBD , Onboarding , Problem

SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Onboarding all versions