2618073 - Unable to Connect to SFTP Server - SAP SuccessFactors HCM Suite

• Can't connect to SFTP server
• Issues logging into SFTP
• Automatic SFTP transfer not working
• SFTP performance slow
• A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond

• SAP SuccessFactors HCM Suite
• SAP SuccessFactors Onboarding 1.0

Potential causes:

• The IP address you are connecting with has been banned or blocked
• Result of invalid login attempts with the incorrect password
• Seen by SuccessFactors servers as invalid commands and security issue

Open a case with Customer Support providing the information below:

• Public IP address that you are connecting to Success Factors with (ask for your internal IT Team)
• Company ID
• SFTP username
• HTTPWATCH log (analyze Note 2089446 - HTTP Watch - When and How to Use)
• Connection timestamp

Note: In case the external SFTP account, credentials are not SAP responsibility, please contact your third party services provider.

KBA 2890262 - Session.connect: java.net.SocketTimeoutException: Read timed out to SFTP - SAP SuccessFactors

Autoban, Ban, List, Block, Allow, SFTP, Fail, Performance, Issue, Slowness, Connection, Attempt Party Respond, Period, Time, Established, Failed, Host, timeout, time out, file, Session.connect: java.net.SocketTimeoutException , KBA , LOD-SF-PLT-FTPE , SFTP Login Errors , LOD-SF-OBD , Onboarding , Problem

SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Onboarding all versions